This Advanced Apprenticeship will help you develop your higher level Customer Service skills so that you are better placed to support managers with organisational objectives, such as planning and project management, in your Customer Service role. During the course, you will gain knowledge and skills in relation to Customer Service improvement, communication and delivery as well as being able to choose optional units that relate specifically to your employer and role. The main qualification components are delivered in the workplace by one of our trained assessor-deliverers.
You need at least two GCSEs at grade C, including English Language. If you do not have GCSE Maths and English at grade C, you will complete Level 2 Functional Skills qualifications as part of your Apprenticeship. You must be working in a relevant workplace and role and have the support of your line manager/employer.
When you successfully complete this Advanced Apprenticeship and gain a good workplace reference, you may like to progress to a Level 3 Management qualification, such as the Advanced Apprenticeship available through Yeovil College. Alternatively, you can apply for roles such as Team Leader in a variety of work places, such as a retail store or contact centre.