The Apprenticeship will help to develop the knowledge and skills required to work effectively in a Customer Service role. During the course, you will gain knowledge and skills in relation to Customer Service delivery, communication and organisation structure, as well as being able to choose optional units that relate specifically to your employer and role. The main qualification components are delivered in the workplace by one of our trained assessor-deliverers.
You need at least two GCSEs at grade C, including English Language. If you do not have GCSE Maths at grade C, you will complete Level 1 Functional Skills. You will need to be employed in a relevant workplace and have the support of your line manager/employer.
When you successfully complete this Intermediate (Level 2) Apprenticeship and gain a good workplace reference, you may like to progress to the Advanced Apprenticeship (Level 3) Customer Service or the Intermediate Apprenticeship (Level 2) Team Leading, depending on your job role and career ambitions. Alternatively, you can apply for employment as a Customer Service Advisor in a variety of workplaces, such as retail stores or contact centres.